Bingley Media – Property Terms & Conditions
These terms apply to all property photography, videography, floor plan, virtual tour and drone work booked with Bingley Media.
1. About us and definitions
Bingley Media ("we", "us") is the trading name of JSB Creative Ltd, a company registered in England and Wales (company number 17196530), whose registered office is at 3c Suite 3, The Maltings, Hoe Lane, Ware, Hertfordshire, SG12 9LR. Director: Jack Bingley. Contact: jackbingleymedia@gmail.com · 07908832637
Client ("you") means the estate agent, letting agent, developer, builder or business that books the work.
Vendor means the owner, landlord or occupier of the property being photographed.
Images means all photographs, video, floor plans, virtual tours and aerial content we deliver.
Agreement means these terms together with the quote, booking confirmation or account agreement. If they conflict, the quote or account agreement wins.
These terms are for business clients. If you book as a private individual, we will provide our consumer terms, which include your statutory cancellation rights.
2. Bookings, pricing and payment
A booking is confirmed when we confirm it in writing (including by email or our booking system) after you instruct us. By booking, you accept these terms.
Prices are as shown on our current rate card or your quote. We are not currently VAT registered, so no VAT is charged.
Account clients (estate and letting agents with an approved account) are invoiced per job or monthly (as agreed) and must pay within 14 days of the invoice date.
Non-account clients pay in full before the Images are released, unless agreed otherwise.
Developer and larger commercial projects (over £500) require a 50% deposit to secure the date, with the balance due within 14 days of delivery. Deposits are non-refundable except as set out in section 3.
Third-party costs (such as permits, venue fees, equipment hire or accommodation) are agreed in advance and may be invoiced before the shoot.
Travel: jobs within 20 miles of CB9 are included. Beyond that, travel is charged at £0.45 per mile for the round trip. Parking, tolls and congestion charges are charged at cost.
Late payment: we may charge statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Interest is 8% a year above the Bank of England base rate. Compensation is £40, £70 or £100 per invoice depending on the amount owed.
Unpaid invoices: payment is due whether or not the property has sold, been withdrawn or the Vendor has paid you. If an invoice is unpaid 7 days after its due date, we will send a reminder and may pause new bookings for your account. If it is still unpaid 14 days after its due date, we will send a final notice. If it remains unpaid 7 days after that notice, we may: (a) require the Images to be removed from portals, websites and social media, as the licence in section 6 only applies once paid; (b) require payment in advance for any future bookings; and (c) pass the debt to a collection agency or make a claim through the County Court. You will be liable for our reasonable costs of recovering the debt, in addition to the interest and compensation above.
The licence in section 6 starts only once the relevant invoice is paid in full.
3. Property access, cancellations and rescheduling
You must arrange access to the property at the booked time and make sure the vendor knows we are coming. Where the property is occupied, someone must be present unless keys are provided.
You are responsible for the property being ready to photograph: clean, tidy, lights working, cars moved and personal items, documents, photos of children and valuables put away. We do not move furniture or clean.
On construction sites, you must provide a site induction, tell us what PPE is required and make sure the area is safe. We may decline or stop work in any area we reasonably consider unsafe.
Cancellation or rescheduling fees:
More than 24 hours' notice: no charge.
Less than 24 hours' notice: 50% of the booking fee.
No access, no-show or property not ready on arrival: 100% of the booking fee plus any travel.
If we wait more than 15 minutes for access, we may treat the booking as a no-show.
Exterior and aerial shoots depend on the weather. If conditions are unsuitable, we will reschedule at no charge to either side, or shoot interiors and return for exteriors where practical.
We may reschedule because of illness, equipment failure, safety concerns or events outside our control. We will give as much notice as possible and offer the earliest available date. If we cannot reschedule, we will refund anything you have paid for that booking.
4. Drone operations
All drone flights follow UK Civil Aviation Authority rules. We hold a CAA Operator ID, a Flyer ID and an A2 Certificate of Competency, and we carry drone liability insurance.
You must confirm that we have permission to take off and land at the property, or tell us who can give it.
Every flight depends on the weather, airspace restrictions, nearby people and our on-site safety assessment. The pilot's decision on whether to fly is final.
If a flight cannot go ahead safely or legally, we will reschedule at no charge or refund the drone element of the booking.
Some locations need airspace permission (for example near airports or in restricted zones). Any permission fees, and the time needed to get them, will be confirmed before booking.
We fly to avoid capturing identifiable people or neighbouring private spaces where possible, and remove or blur them on request.
5. Delivery, revisions and file storage
Turnaround: as stated on our current rate card or your quote for each service.
Turnaround starts from the end of the shoot. Delays caused by access problems, weather or late information extend it. Express delivery is available where possible, priced as on our rate card or your quote.
Images are delivered by online gallery or download link in web and print-ready sizes suitable for the main property portals.
We edit to a consistent professional standard, including colour, exposure, verticals and window detail. Edits that misrepresent the property are not offered (such as removing permanent features, damp, cracks or views).
Revisions: reasonable fixes to our editing are free if requested within 5 working days of delivery. Extra edits, such as virtual staging, object removal or sky replacement where not included, are charged as stated on our rate card or your quote.
We keep delivered files for 12 months. After that we may delete them. Re-supplying files within that period is free; after it, we cannot guarantee they are still available.
6. License to use the Images
We own the copyright in all Images. Once you have paid in full, we grant you a non-exclusive license to use them to market the property they show.
What the license covers:
property portals (such as Rightmove, Zoopla and OnTheMarket), your website, brochures, window cards, print adverts, email and social media
passing the Images to the portals, and granting them the license their terms require to display the Images
sharing the Images with the Vendor for their personal records, and with the buyer's solicitor or surveyor where needed
cropping, resizing and compressing for portal and platform formats
How long it lasts: for as long as the property is being marketed for sale or let by you, and indefinitely afterwards for "sold" or "let" archives and listing history.
Developers may also use the Images for the development's own sales marketing, hoardings and show-home material for the life of that development.
Not included without our written agreement: selling or licensing the Images to anyone else; using them for a different property or to market your business generally (for example brand adverts or awards entries); and edits beyond cropping and resizing, such as filters or AI changes.
If another agent takes over the instruction, they need their own license. This is available at 50% of the original fee.
If the Images are used outside this license, we may charge our standard license fee for that use, in addition to any other rights we have.
Unedited or RAW files are not included. If you need them, they can be bought for 50% of the original fee.
Credits are appreciated but not required: "Photography by Bingley Media".
7. Privacy, portfolio and liability
Data protection: we handle personal data (such as contact details and images of homes) in line with UK GDPR and our privacy notice, available on request. You confirm that the Vendor has agreed to the property being photographed and marketed.
Portfolio use: we may use the Images on our website, social media and marketing. We never publish the full address or the Vendor's personal details. If the Vendor or you ask us not to use a property, tell us before the shoot and we will respect it.
Insurance: we hold public liability insurance of £1 million and drone liability insurance.
Our liability: if we fail to provide the service, our total liability is limited to the fee paid for that booking. We are not liable for indirect losses, such as lost sales, delayed completions or lost commission.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
We take reasonable care at every property. Any damage must be reported to us within 48 hours so we can deal with it through our insurance.
8. General
We may use trusted subcontractors (such as second photographers or editors), and we remain responsible for their work.
These terms, with your quote or account agreement, are the whole agreement between us. Changes must be agreed in writing.
If any part of these terms is found unenforceable, the rest still applies.
We may update these terms. Changes do not affect bookings already confirmed.
Complaints should be sent to jackbingleymedia@gmail.com. We aim to respond within 5 working days.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.